Refund policy

Total Satisfaction Guarantee

It is Toomac Solutions intention to provide the highest quality garments to our customers. We are committed to providing our customers with the best care and attention. Where necessary, we will show customers how to put on and take off the garment, and how to care for the garment.

Customer satisfaction is important to us, we want to make sure our customers have the right garment, and all the information needed to wear and care for the garment/s correctly. 

 If you are dissatisfied with the quality of a product, please contact us as soon as possible (no later than 14 days from receipt), either by email to juzo@toomac.co.nz or by phone on 0508 443 5347.

Returns Policy

We may ask you to return the goods to us for inspection, with a copy of the Packing Slip or receipt.  We will check the product and, if it is faulty, we will provide a replacement product or, if this is not possible, we will provide a refund including the cost of freight.

Although we will meet our obligations under the Consumer Guarantees Act, please note that we cannot provide a refund or replacement garment in the following circumstances:

• You have changed your mind
• The garment has been damaged after you received it (you have damaged it accidentally, or on purpose)
• You have not followed our advice on taking care of the garment, e.g. washing instructions, donning/doffing instructions (all garments are sold with full care and wear instructions).